FAQ

We specialize in premium cycling equipment including:

• BMX Bikes, Mountain Bikes, Road Bikes, Gravel Bikes
• Kids Bikes & Lifestyle Bikes
• Frames, Forks, Handlebars, and Suspension systems
• Cycling Bottoms, Saddles & Seats, Tires

Each product is carefully selected for quality and performance.

Absolutely! Our collection caters to riders of all levels – from weekend enthusiasts to professional cyclists. We offer performance-driven equipment that meets the demands of serious riding while maintaining accessibility for casual cyclists.

We offer worldwide shipping to most countries, excluding some remote areas and specific regions in Asia. During checkout, our system will automatically confirm if we can deliver to your location.

We offer two reliable shipping methods:

• Standard Shipping (DHL/FedEx): $12.95, 10-15 business days
• Free Shipping (EMS): Free on orders over $50, 15-25 business days

Orders are processed within 1-2 business days. You’ll receive tracking information as soon as your order ships.

International customers may be responsible for customs fees or import taxes depending on their country’s regulations. These are not included in your order total and are the responsibility of the recipient.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

We offer a 15-day return policy from the date of delivery. Items must be in original condition with all tags and packaging intact. Please contact our support team to initiate a return.

We take great care in packaging all items, but if your order arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund.

Yes! We support cyclists worldwide and have designed our shipping system specifically for global delivery. Our support team is experienced in handling international inquiries and can assist with customs documentation and tracking.

Due to complex import regulations and logistical challenges in certain Asian regions, we’re unable to provide our standard level of service. We’re continuously working to expand our shipping network.