Privacy Policy

At Specialized Shop, we are committed to protecting your privacy and ensuring the security of your personal information. As a global cycling community serving riders worldwide, we understand the importance of trust and transparency in how we handle your data. This Privacy Policy explains how we collect, use, and protect your information when you visit newbikezone.com and use our services.

1. Information We Collect

To provide you with the best cycling equipment and shopping experience, we collect the following types of information:

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (processed securely through our payment gateways)
• Billing and shipping addresses
• Phone number for order updates

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information

Transaction Information

• Order history and preferences
• Product interests based on browsing behavior
• Customer service interactions

2. How We Use Your Information

We use your information to enhance your cycling shopping experience:

• Order Processing: To process your purchases of bikes, frames, components, and accessories
• Customer Service: To provide support and respond to your inquiries
• Personalization: To recommend products that match your cycling interests (mountain biking, road cycling, BMX, etc.)
• Security: To protect against fraud and unauthorized transactions
• International Operations: To handle currency conversion and international shipping
• Improvements: To enhance our website and services for the global cycling community

3. Data Sharing and Disclosure

We value your privacy and only share your information in the following circumstances:

Service Providers

• Payment processors (PayPal, credit card companies) for secure transactions
• Shipping carriers for order delivery
• IT service providers for website maintenance

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. International Data Transfers

As we serve cyclists worldwide (excluding some remote areas and specific Asian regions), your information may be processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses
• PCI DSS compliance for payment data
• Data processing agreements with international partners

5. Data Storage and Security

We implement robust security measures to protect your information:

Storage Practices

• Secure servers with limited access
• Regular security assessments and updates
• Data encryption in transit and at rest

Security Measures

• 256-bit SSL encryption for all data transmissions
• PCI DSS compliance for payment processing
• 24/7 fraud monitoring systems
• Regular security audits and vulnerability testing

Important: We never store complete payment card details on our servers. All payment information is processed through certified payment gateways.

6. Your Rights and Choices

You have control over your personal information:

Access and Correction

• Right to access the personal information we hold about you
• Ability to correct inaccurate or incomplete information

Data Portability and Deletion

• Right to request your data in a readable format
• Right to request deletion of your personal information
• Ability to opt-out of marketing communications

Consent Withdrawal

You may withdraw consent for data processing at any time, subject to legal or contractual restrictions.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Security and fraud prevention
• Payment processing

Analytical Cookies

• Website usage statistics and performance monitoring
• Product preference analysis to improve our offerings

Marketing Cookies

• Personalized product recommendations
• Relevant promotional content based on your cycling interests

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information only as long as necessary for:

• Order fulfillment and warranty purposes
• Legal compliance requirements
• Business operations and service improvements
• Customer service and support

9. Children’s Privacy

While we sell kids bikes, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email notifications.

11. Contact Information

Thank you for trusting Specialized Shop with your cycling needs. We’re committed to protecting your privacy while helping you achieve your best ride.

Specialized Shop – Where premium cycling experiences begin with reliable delivery and exceptional equipment