Specialized Shop – Where Your Satisfaction Meets Premium Cycling Experience
Our Commitment to Your Satisfaction
At Specialized Shop, we understand that finding the perfect cycling equipment is essential for your riding experience. While we strive to provide detailed product information and exceptional service, we recognize that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed to ensure your complete satisfaction with every purchase from our global cycling community.
Return & Exchange Eligibility
You may return or exchange items within 15 days of delivery if:
- The product is in original, unused condition
- All original tags and packaging are intact
- The product has no signs of wear or installation
- You have the original purchase receipt or order confirmation
⚠️ Important: Non-Returnable Items
Due to hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:
- Saddles & Seats (for hygiene reasons)
- Cycling Bottoms (apparel that comes in direct contact with skin)
- Customized or personalized items
- Products with removed security tags or damaged packaging
If you receive a defective item from these categories, please contact us immediately at [email protected].
Return Process – Step by Step
Step 1: Submit Return Request
Within 15 days of receiving your order, submit a return request using the template below and email it to [email protected].
Step 2: Wait for Authorization
Our customer service team will review your request within 24 hours and provide:
- Return Authorization Number
- Shipping instructions and address
- Any additional requirements
Step 3: Package and Ship
Securely package the item in its original packaging with all accessories and tags. Include the original invoice or a copy of your order confirmation.
Step 4: Refund Processing
Once we receive and inspect your return, we’ll process your refund within 3-5 business days.
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Specialized Shop Customer Service,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product Name: [Product Name]
Product SKU/Code: [Product Code if available]
Reason for Return: [Please specify: Wrong Size/Defective/Not as Described/Changed Mind]
Preferred Resolution: [Refund/Exchange for (specific product)]
Contact Phone: [Your Phone Number]
I confirm that the product is in its original condition with all tags and packaging intact.
Thank you,
[Your Full Name]Refund Information
Refund Timeline:
- Credit Card Payments: 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
- JCB Payments: 7-14 business days depending on your bank
Important Notes:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Refunds will be issued to the original payment method
- International refunds may be subject to currency conversion fees
Exchange Process
For exchanges, follow the same process as returns. Please note:
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- You will receive a confirmation email with your new shipping tracking information
- Exchange shipping follows our standard delivery times: 10-15 days for DHL/FedEx, 15-25 days for EMS
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges:
📧 Email: [email protected]
🌐 Website: newbikezone.com
📮 Address: 3060 Sycamore Circle, CAMPTON, US 41301
⏰ Response Time: Within 24 hours
Thank you for being part of the Specialized Shop cycling community. We’re committed to ensuring your complete satisfaction with every purchase and helping you focus on what matters most – your ride.
Specialized Shop Team